Business Etiquette
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
Have you ever been in a situation where:
1. You met someone important and had no idea what to say or do?
2. You spilled soup all over yourself at an important business event?
3. You showed up at an important meeting under or overdressed?
Let's face it, we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help participants look and sound their best no matter what the situation.
12 Modules
1. Getting Started
- Housekeeping
- Pre-Assignment Review
- Training Objectives
- The Parking Lot
- Action Plan
2. Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
3. Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
4. The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
5. The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
6. Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
7. Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips
8. Telephone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do's and Don'ts
9. The Written Letter
Thank You Notes
Formal Letters
Informal Letters
10. Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear
11. International Etiquette
General Rules
Important Points
Preparation Tips
12. Wrapping Up
- Wise Words
- Parking Lot Review
- Lessons Learned
- Recommended Reading
- Complete Action Plans & Evaluations
Andrea Callahan
Brand manager & lead trainer
Training is important to success because it prepares you to find, attract, and obtain success.
Get out front, take the lead with brave, bold, brilliant, self-confidence.
We offer resources for every training & workshop!
What Makes Our Courses So Great
Training Manual
A corresponding workbook to outline and streamline the course, to help you quickly access the information you need.
Varied Delivery
Creative activities and exercises are built into the course to help you interact with the content and deepen the learning.
Blended Learning
Live webinars, video series, email and SMS (text) support, podcast, quizzes, tests and journals to help document your journey.
Community Support
Access to a private members area to connect, mastermind, and network with others in the field or studying the same course.
Private Membership
It's transformation time. It's time to change the way you feel. Influence the way you experience and show up in the world.
Be authentic. Be heard. Be seen. It's your time. You are worthy.
As well as getting access to a vault. of resources, each month we focus on a targeted experience for your personal growth, and provide you with a selection of resources inside our private learning portal to support your evolution.
$188.99
Access to private members area is included with your purchase - TODAY ONLY!
Bonus
Got Questions?
Here's Answers...
Do you offer training for different types of learners
Our intention is to find the right balance of diverse and compelling lessons through thoughtful visuals and creative graphics. Ultimately, our goal is providing consistent quality of each course, student materials, and exams.
Is this Corporate Training?
Our trainings are created specifically for individuals who are striving for personal achievement and professional success. If those personal brands happen to work within a corporate structure, then the answer is yes!
How long does it take to get started?
As soon as you complete the form, you will automatically receive a questionnaire that helps our team get to know your brand. Set aside about 15-minutes or so to complete. Once you submit the form, you will be directed to a scheduling page to meet with a brand manager who will help you create a training plan. Short answer...right away!
Can I take the training online or in person?
Either or both. It's your plan, your schedule, your choice.
It's been a long time since I've been in school, will this be hard?
At the ACI agency, we focus on adult learners. We often work with dreamers who are launching brands but may not have the soft-skills to implement the plan to achieve their goals. We understand, business owners hire adults with varied backgrounds and experiences so we custom-tailor training plans to meet people where they are and from a strengths perspective. We lend support as much or as little as needed.
What's the difference between employee training and development?
Good question! Training and development are two sides of the same coin.
Employee development is the overall process an employer provides to employees to help them gradually improve skills, acquire new knowledge, and progress in their careers.
Employee training is a program designed to develop and improve technical and soft skills and overall knowledge to do a specific job in a more efficient, successful, or safer manner.
Our employee development plan is like the architect while the employee training is like the contractor that implements the plan.
In keeping with that same analogy,
An architect will design a building and, with input from the client, decide what the overall building will look like when it is done: How many stories will it be? Will it have a foyer? Where will the stairs be? Will there be columns facing the street?
A contractor, on the other hand, is much more interested in the concrete details: What supports are needed under the flooring? What bolts are needed to secure the stairs? When do we mix the concrete for the columns? How do we guarantee that the building is built to code?
Development, then, is working with your employees to be an architect for their careers. Training provides the “concrete details” in the form of skills and knowledge needed to support each step.