Developing Emotional Intelligence

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization; and in life.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

12 Modules

1. Getting Started

  • Housekeeping
  • Pre-Assignment Review
  • Training Objectives
  • The Parking Lot
  • Action Plan

2. Introduction to Emotional Intelligence

  • Defining Emotional Intelligence
    The Importance of EI
    Who Needs IWhat Are Emotions?
    EQ vs. IQ
    Practical Illustration
    Module Two: Review Questions

3. The Components of EI

  • Self-Management
    Social Skills
    Internal Motivation
    Practical Illustration
    Module Three: Review Questions

4. Tools to Gain Control

  • Journaling
    Meditation and Mindfulness
    Identifying Emotional Triggers
    Breathing Techniques
    Taking a Break
    Practical Illustration
    Module Four: Review Questions

5. Verbal Communication Skills

  • Active Listening
    Asking Questions
    Consider Your Audience
    Choosing Your Words
    Be Authentic
    Practical Illustration
    Module Five: Review Questions

6. Nonverbal Communication Skills

  • Body Language
    Tone Matters
    Facial Expressions
    Eye Con
    Distance and Personal Space
    Practical Illustration
    Module Six: Review Questions

7. Managing Relationships With Others

  • Building Rapport
    Respond, Don’t React
    Show Gratitude
    Finding Common Ground
    Setting Boundaries
    Practical Illustration
    Module Seven: Review Questions

8. Overcoming Obstacles

  • Recognizing and Admitting Failure
    Disagreeing Constructively
    Staying Cool Under Pressure
    Be Open to Perspectives
    The Power of Forgiveness
    Practical Illustration

    Module Eight: Review QuestionsI

9. Application to Business Practices

  • Working as a Team
    Setting Business Goals
    Interviewing for Successful Hires
    Giving and Receiving Feedback
    Customer Experience and Rapport
    Practical Illustration
    Module Nine: Review Questions

10. Benefits of Being Emotionally Aware

  • Strong Interpersonal Relationships
    Able to Manage Change
    Reduced Stress and Anxiety
    Improved Decision Making
    Boosts Employee Morale
    Practical Illustration

    Module Ten: Review QuestionsF

11. Making an Impact

  • Creating a Powerful First Impression
    Maintaining Your Composure
    Inspiring Leadership
    Gaining Self-Confidence
    Patience and Practice
    Practical Illustration
    Module Eleven: Review Questions

12. Wrapping Up

  • Wise Words
  • Parking Lot Review
  • Lessons Learned
  • Recommended Reading
  • Complete Action Plans & Evaluations
Andrea Callahan, principal brand manager and trainer

Andrea Callahan

Brand manager & lead trainer

Training is important to success because it prepares you to find, attract, and obtain success.

Get out front, take the lead with brave, bold, brilliant, self-confidence.

Andrea Callahan training for personal and professional development training

We offer resources for every training & workshop!

What Makes Our Courses So Great

Training Manual

A corresponding workbook to outline and streamline the course, to help you quickly access the information you need.

Varied Delivery

Creative activities and exercises are built into the course to help you interact with the content and deepen the learning.

Blended Learning

Live webinars, video series, email and SMS (text) support, podcast, quizzes, tests and journals to help document your journey.

Community Support

Access to a private members area to connect, mastermind, and network with others in the field or studying the same course.

Private Membership

It's transformation time. It's time to change the way you feel. Influence the way you experience and show up in the world.

Be authentic. Be heard. Be seen. It's your time. You are worthy.

As well as getting access to a vault. of  resources, each month we focus on a targeted experience for your personal growth, and provide you with a selection of resources inside our private learning portal to support your evolution.


Access to private members area is included with your purchase - TODAY ONLY!


Got Questions?

Here's Answers...

Do you offer training for different types of learners

Our intention is to find the right balance of diverse and compelling lessons through thoughtful visuals and creative graphics. Ultimately, our goal is providing consistent quality of each course, student materials, and exams.

Is this Corporate Training?

Our trainings are created specifically for individuals who are striving for personal achievement and professional success. If those personal brands happen to work within a corporate structure, then the answer is yes!

How long does it take to get started?

As soon as you complete the form, you will automatically receive a questionnaire that helps our team get to know your brand. Set aside about 15-minutes or so to complete. Once you submit the form, you will be directed to a scheduling page to meet with a brand manager who will help you create a training plan. Short answer...right away!

Can I take the training online or in person?

Either or both. It's your plan, your schedule, your choice.

It's been a long time since I've been in school, will this be hard?

At the ACI agency, we focus on adult learners. We often work with dreamers who are launching brands but may not have the soft-skills to implement the plan to achieve their goals. We understand, business owners hire adults with varied backgrounds and experiences so we custom-tailor training plans to meet people where they are and from a strengths perspective. We lend support as much or as little as needed.

What's the difference between employee training and development?

Good question! Training and development are two sides of the same coin.

Employee development is the overall process an employer provides to employees to help them gradually improve skills, acquire new knowledge, and progress in their careers.

Employee training is a program designed to develop and improve technical and soft skills and overall knowledge to do a specific job in a more efficient, successful, or safer manner.

Our employee development plan is like the architect while the employee training is like the contractor that implements the plan.

In keeping with that same analogy,

An architect will design a building and, with input from the client, decide what the overall building will look like when it is done: How many stories will it be? Will it have a foyer? Where will the stairs be? Will there be columns facing the street?

A contractor, on the other hand, is much more interested in the concrete details: What supports are needed under the flooring? What bolts are needed to secure the stairs? When do we mix the concrete for the columns? How do we guarantee that the building is built to code?

Development, then, is working with your employees to be an architect for their careers. Training provides the “concrete details” in the form of skills and knowledge needed to support each step.

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