Course Title
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
12 Modules
1. Getting Started
- Housekeeping
- Workshop Objectives
- The Parking Lot
- Action Plan
2. An Introduction to Conflict Resolution
What is Conflict
What is Conflict Resolution?
Understanding the Conflict Resolution Process
3. The Thomas-Kilmann Instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding
4. Creating an Effective Atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place
5. Creating Mutual Understanding
What Do I Want
What Do They Want?
What Do We Want?
6. Focusing on Individual Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership
7. Getting to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution
8. Generating Options
Generate, Don"t Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
9. Building a Solution
Creating Criteria
Creating a Shortlist
Choosing a Solutions
Building a Plan
10. The Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps
11. Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
12. Wrapping Up
- Wise Words
- Parking Lot Review
- Lessons Learned
- Recommended Reading
- Complete Action Plans & Evaluations
Andrea Callahan
Brand manager & lead trainer
Training is important to success because it prepares you to find, attract, and obtain success.
Get out front, take the lead with brave, bold, brilliant, self-confidence.
We offer resources for every training & workshop!
What Makes Our Courses So Great
Training Manual
A corresponding workbook to outline and streamline the course, to help you quickly access the information you need.
Varied Delivery
Creative activities and exercises are built into the course to help you interact with the content and deepen the learning.
Blended Learning
Live webinars, video series, email and SMS (text) support, podcast, quizzes, tests and journals to help document your journey.
Community Support
Access to a private members area to connect, mastermind, and network with others in the field or studying the same course.
Private Membership
It's transformation time. It's time to change the way you feel. Influence the way you experience and show up in the world.
Be authentic. Be heard. Be seen. It's your time. You are worthy.
As well as getting access to a vault. of resources, each month we focus on a targeted experience for your personal growth, and provide you with a selection of resources inside our private learning portal to support your evolution.
$188.99
Access to private members area is included with your purchase - TODAY ONLY!
Bonus
Got Questions?
Here's Answers...
Do you offer training for different types of learners
Our intention is to find the right balance of diverse and compelling lessons through thoughtful visuals and creative graphics. Ultimately, our goal is providing consistent quality of each course, student materials, and exams.
Is this Corporate Training?
Our trainings are created specifically for individuals who are striving for personal achievement and professional success. If those personal brands happen to work within a corporate structure, then the answer is yes!
How long does it take to get started?
As soon as you complete the form, you will automatically receive a questionnaire that helps our team get to know your brand. Set aside about 15-minutes or so to complete. Once you submit the form, you will be directed to a scheduling page to meet with a brand manager who will help you create a training plan. Short answer...right away!
Can I take the training online or in person?
Either or both. It's your plan, your schedule, your choice.
It's been a long time since I've been in school, will this be hard?
At the ACI agency, we focus on adult learners. We often work with dreamers who are launching brands but may not have the soft-skills to implement the plan to achieve their goals. We understand, business owners hire adults with varied backgrounds and experiences so we custom-tailor training plans to meet people where they are and from a strengths perspective. We lend support as much or as little as needed.
What's the difference between employee training and development?
Good question! Training and development are two sides of the same coin.
Employee development is the overall process an employer provides to employees to help them gradually improve skills, acquire new knowledge, and progress in their careers.
Employee training is a program designed to develop and improve technical and soft skills and overall knowledge to do a specific job in a more efficient, successful, or safer manner.
Our employee development plan is like the architect while the employee training is like the contractor that implements the plan.
In keeping with that same analogy,
An architect will design a building and, with input from the client, decide what the overall building will look like when it is done: How many stories will it be? Will it have a foyer? Where will the stairs be? Will there be columns facing the street?
A contractor, on the other hand, is much more interested in the concrete details: What supports are needed under the flooring? What bolts are needed to secure the stairs? When do we mix the concrete for the columns? How do we guarantee that the building is built to code?
Development, then, is working with your employees to be an architect for their careers. Training provides the “concrete details” in the form of skills and knowledge needed to support each step.
