Course Title

Anger management is the process of controlling anger, before this anger controls you. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

This course will help teach participants healthy ways to express their anger, identify anger triggers, as well as techniques to de-escalate an angry individual. It is not always possible to eliminate the things that enrage you. What is possible however, is learning how to gain control and manage your anger effectively

12 Modules

1. Getting Started

  • Housekeeping Items

  • The Parking Lot

  • Workshop Objectives

  • Pre-Assignment

  • Pre-Test

  • Action Plans and Evaluations

  • Action Plan Form

  • Evaluation Form

2. Understanding Anger

  • The Cycle of Anger

  • Is Anger Good or Bad?

  • Fight or Flight

  • Common Myths About Anger

  • Sources of Anger

  • Practical Illustration

  • Module Two: Review Questions

3. The Styles of Anger

  • Aggressive

  • Passive

  • Passive-Aggressive

  • Projective-Aggressive

  • Assertive

  • Practical Illustration

  • Module Three: Review Questions

4. Gaining Control

  • Recognizing Anger

  • Using Coping Thoughts

  • Using Relaxation Techniques

  • Blowing Off Some Steam

  • The Triple A Approach

  • Practical Illustration

  • Module Four: Review Questions

5. Separate the People from the Problem

  • Objective vs. Subjective Language

  • Identifying the Problem

  • Using “I” Messages

  • How Anger Affects Perception

  • Consider Emotions

  • Practical Illustration

  • Module Five: Review Questions

6. Working on the Problem

  • Using Constructive Disagreement

  • Negotiation Tips

  • Building Consensus

  • Identifying Solutions

  • The Power of Apologies

  • Practical Illustration

  • Module Six: Review Questions

7. Solving the Problem

  • Choosing a Solution

  • Making a Plan

  • Getting it Done

  • Ineffective Problem Solving

  • Effective Problem Solving

  • Practical Illustration

  • Module Seven: Review Questions

8. A Personal Plan

  • Understanding Hot Buttons

  • Identifying Your Hot Buttons

  • A Personal Anger Log

  • Acknowledging the Anger Problem

  • The Power of Self-Talk

  • Practical Illustration

  • Module Eight: Review Questions

9. Communicating Your Anger

  • Using Emotional Intelligence

  • Cognitive Restructuring

  • Responding vs. Reacting

  • Write it Out

  • Find the Humor

  • Practical Illustration

  • Module Nine: Review Questions

10. Dealing with Angry People

  • Understanding the Energy Curve

  • De-Escalation Techniques

  • Calming Anger With EAR

  • Avoid Responding With Anger

  • When to Back Away and What to Do Next

  • Practical Illustration

  • Module Ten: Review Questions

11. Pulling it All Together

  • Process Overview

  • Find Your Motivation

  • One Change at a Time

  • Choose an Accountability Partner

  • Seek a Mental Health Professional

  • Practical Illustration

  • Module Eleven: Review Questions

12. Wrapping Up

  • Wise Words
  • Parking Lot Review
  • Lessons Learned
  • Recommended Reading
  • Complete Action Plans & Evaluations
Andrea Callahan, principal brand manager and trainer

Andrea Callahan

Brand manager & lead trainer

Training is important to success because it prepares you to find, attract, and obtain success.

Get out front, take the lead with brave, bold, brilliant, self-confidence.

Andrea Callahan training for personal and professional development training

We offer resources for every training & workshop!

What Makes Our Courses So Great

Training Manual

A corresponding workbook to outline and streamline the course, to help you quickly access the information you need.

Varied Delivery

Creative activities and exercises are built into the course to help you interact with the content and deepen the learning.

Blended Learning

Live webinars, video series, email and SMS (text) support, podcast, quizzes, tests and journals to help document your journey.

Community Support

Access to a private members area to connect, mastermind, and network with others in the field or studying the same course.

Private Membership

It's transformation time. It's time to change the way you feel. Influence the way you experience and show up in the world.

Be authentic. Be heard. Be seen. It's your time. You are worthy.

As well as getting access to a vault. of  resources, each month we focus on a targeted experience for your personal growth, and provide you with a selection of resources inside our private learning portal to support your evolution.


Access to private members area is included with your purchase - TODAY ONLY!


Got Questions?

Here's Answers...

Do you offer training for different types of learners

Our intention is to find the right balance of diverse and compelling lessons through thoughtful visuals and creative graphics. Ultimately, our goal is providing consistent quality of each course, student materials, and exams.

Is this Corporate Training?

Our trainings are created specifically for individuals who are striving for personal achievement and professional success. If those personal brands happen to work within a corporate structure, then the answer is yes!

How long does it take to get started?

As soon as you complete the form, you will automatically receive a questionnaire that helps our team get to know your brand. Set aside about 15-minutes or so to complete. Once you submit the form, you will be directed to a scheduling page to meet with a brand manager who will help you create a training plan. Short answer...right away!

Can I take the training online or in person?

Either or both. It's your plan, your schedule, your choice.

It's been a long time since I've been in school, will this be hard?

At the ACI agency, we focus on adult learners. We often work with dreamers who are launching brands but may not have the soft-skills to implement the plan to achieve their goals. We understand, business owners hire adults with varied backgrounds and experiences so we custom-tailor training plans to meet people where they are and from a strengths perspective. We lend support as much or as little as needed.

What's the difference between employee training and development?

Good question! Training and development are two sides of the same coin.

Employee development is the overall process an employer provides to employees to help them gradually improve skills, acquire new knowledge, and progress in their careers.

Employee training is a program designed to develop and improve technical and soft skills and overall knowledge to do a specific job in a more efficient, successful, or safer manner.

Our employee development plan is like the architect while the employee training is like the contractor that implements the plan.

In keeping with that same analogy,

An architect will design a building and, with input from the client, decide what the overall building will look like when it is done: How many stories will it be? Will it have a foyer? Where will the stairs be? Will there be columns facing the street?

A contractor, on the other hand, is much more interested in the concrete details: What supports are needed under the flooring? What bolts are needed to secure the stairs? When do we mix the concrete for the columns? How do we guarantee that the building is built to code?

Development, then, is working with your employees to be an architect for their careers. Training provides the “concrete details” in the form of skills and knowledge needed to support each step.

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